Legal
Refund Policy
Effective Date: 25th Feb 2025 | Last Updated: 3rd Mar 2025
Introduction
At Beo Software, we aim to provide a seamless and efficient experience for our users. This Refund Policy explains our terms regarding payments, cancellations and refunds for both online and offline payments. By using our services, you agree to this policy. If you have any concerns, please contact us at sales@beosoftware.io before making any payments.
1. Non-refundable monthly invoicing
Beo Software issues monthly invoices for QR code stickers, live certificate generation (Electrical Certificates & Test Record Sheets), and other CRM usage-based charges. These invoices are final, non-refundable and cannot be cancelled once generated. Users are responsible for reviewing and verifying charges before making payments.
2. Payment methods & applicability
We accept payments via both online methods (credit card, debit card, bank transfer, UPI, digital wallets) and offline methods (bank deposits, cash payments or manual transactions). Regardless of the payment method, all payments are subject to this non-refundable policy.
3. Onboarding fees (if applicable)
If an onboarding fee is required, it is non-refundable once the service setup has been initiated. The onboarding fee covers administrative costs, initial setup and access to the platform.
4. Disputes & billing errors
If you believe there has been a billing error or incorrect charge, contact us at sales@beosoftware.io within 7 days of invoice issuance for review. If the error is verified, Beo Software may issue a credit adjustment for the next billing cycle. Refunds will not be issued for disputes raised beyond the 7-day period.
5. Service termination & future billing
If you choose to discontinue using Beo Software, you must notify us before the next billing cycle to avoid further charges. No refunds will be provided for prior usage, already invoiced amounts or past transactions.
6. Chargebacks & payment disputes
Any unauthorised chargeback or payment dispute may result in account suspension until the issue is resolved. If a chargeback is found to be fraudulent or unjustified, Beo Software reserves the right to take legal action and recover associated costs.
7. Contact us
For any payment-related inquiries, contact us at sales@beosoftware.io or via https://beosoftware.io/.