Account & Data

Delete your SolarFlow account

If you would like to delete your SolarFlow account and the data associated with it, you can submit an account deletion request using the form below. Every request is verified by our team before any data is removed.

How to request deletion

Four steps, from your request to written confirmation that your account has been removed.

Step 1

Enter your account details

Provide the email address associated with your SolarFlow account, along with the name on the account so we can match the request.

Step 2

Submit the deletion request

Confirm that you understand deletion is permanent, then submit the form. Your request goes directly to our data protection team.

Step 3

We verify the request

Our team verifies the request against the account holder and, where the account sits under a company subscription, with the account administrator.

Step 4

Deletion and confirmation

Once verified, your account and the applicable associated data are deleted and you receive written confirmation by email.

We reply within 7 working days

After you submit the form, our team reviews the request and contacts you at the email address you provided within 7 working days to verify the request and confirm the next steps.

Requests are handled by our data protection team, not by an automated process.
We never ask for your password or payment details when verifying a request.
You can withdraw the request at any point before deletion is carried out.

What you will need

The email address you sign in to SolarFlow with.
Your company name, if the account sits under a company subscription.
Access to that inbox — we send the verification and confirmation there.

Prefer to contact us directly?

You can also send your deletion request by email or speak to the team.

Data that will be deleted

When your account is deleted, the following data associated with your account is removed from our systems:

Account and profile information, including your name, email address, phone number and job role
Authentication and account credentials, including stored password hashes and active sessions
App records and project information associated with your account
Uploaded images, documents and files associated with your account
User-created content such as notes, checklists, comments and saved templates
Device and account identifiers, including push notification tokens, where applicable
Usage analytics and activity history linked to your individual user account

This covers the data held in SolarFlow. Where your account sits under a company subscription, records that belong to that company remain under their control.

Data that may be retained

Some information may need to be retained for a limited period where it is required for:

Legal or regulatory requirements
Records we are required to keep under applicable Irish and EU law, or to establish, exercise or defend a legal claim.
Fraud and abuse prevention
The minimum information needed to prevent repeat misuse of the platform and to protect other users.
Security purposes
Security and audit logs held for a limited period so we can investigate incidents and unauthorised access.
Financial and accounting requirements
Invoices, payment records and tax documentation retained for the statutory accounting retention period.

Any retained information is limited to what is necessary for the purpose above, is stored securely with restricted access, and is deleted once the applicable retention requirement expires.

What happens after you submit

On submission

Your request is logged and routed to our data protection team for review.

Within 7 working days

We contact you at the email address you provided to verify that you are the account holder.

After verification

Your account and the applicable data are deleted, normally within 30 days of the verified request.

Confirmation

You receive written confirmation by email once the deletion has been completed.

Residual copies held in encrypted backups are removed as part of our regular backup rotation.

Important — please read before you submit

These points cover what account deletion does, and what it does not do.

Account deletion is permanent and cannot be undone. Your account, projects, documentation and uploaded files cannot be recovered once deleted.
Removing the SolarFlow app from your device does not delete your account. Your account and data remain until a deletion request is submitted and processed.
If your account was created under a company subscription, your company is the controller of the project data. Company-owned records may be retained by that company after your individual account is deleted, and your account administrator may need to approve the request.
Deleting your account does not automatically cancel a subscription or clear outstanding invoices. Please settle any open balance and confirm cancellation separately.

Before you delete, consider these options

Download your documentation

Certificates, grant paperwork and job documentation cannot be retrieved after deletion. Export anything you need to keep before you submit the form.

Remove a single team member

If only one person is leaving, an administrator can deactivate that user from the platform without closing the company account.

Ask for a copy of your data

You can request a copy of the personal data we hold about you in a structured format before requesting deletion.

Your data rights

How we handle your information

Deletion requests are processed in line with our Privacy Policy and Terms & Conditions. If you have a question about the data we hold, how long we keep it, or how a request is verified, contact us at sales@beosoftware.io.

Contact our team